It’s time to download our new app! Click here for additional information about mobile banking.
TIP: If you’re resetting your password using computer-generated characters, please make a note of your new password before resetting it.
Our online/mobile banking platform has been enhanced. See below for details and answers to frequently asked questions. Here are some answers to frequently asked questions below.
These enhancements are part of our ongoing commitment to maintaining a reliable, secure, and accessible experience that continues our mission to keep banking simple. The updated platforms are designed to strengthen the protection of your financial information, improve system performance, and deliver a more innovative user experience.
As part of this transition, you can expect:
A more user-friendly navigation experience
A sleeker and streamlined digital platform
Faster processing speeds and increased system reliability
Expanded functionality and additional account management tools
Compatibility across devices and browsers
Quickly and easily set up direct deposits
Ability to perform account-to-account transfers to CCNB customers
A single app solution from which to manage both business and consumer accounts
We are taking steps to ensure a smooth transition and will communicate in advance of any temporary service interruptions. Bookmark this page to stay in the know about key dates and announcements.
Your continued access to your accounts and the security of your information remain our highest priorities.
We appreciate your continued trust and the opportunity to serve you!
FAQS – Here are some answers to frequently asked questions (FAQs) to help guide you through this transition.
Accounts & Transactions
A: Yes, your debit card and credit cards will remain unaffected, and you will have access to your funds.
A: No, your account and routing numbers will remain the same.
A: Yes, you will retain access to your history, though the display may look different.
Alerts & Notifications
A: Transaction and security alerts will be carried over, but we recommend reviewing and resetting your preferences to ensure accuracy.
Bill Pay, Intuit & Transfers
A: Most scheduled and recurring payments will transfer automatically. We recommend reviewing them after login.
A: Yes, existing payee information should transfer to the new system.
A: Yes. For your security, all external accounts must be re-linked and verified.
A: Yes. Third Party connections to CCNB such as Quicken, QuickBooks and Credit Karma will be unavailable during the planned system enhancement period. For your security, your CCNB credentials will need to be re-verified from your respective Third Party accounts. NOTE: Aggregation/Express Web Connect could be interrupted for up to 5 additional business days.
A: Yes, Bill Pay and Zelle will be unavailable beginning June 5 at 7 a.m. through June 8 at 8:30 a.m.
General Overview
A: We’re upgrading to a new digital platform to provide a faster, modern, and more user-friendly experience with enhanced features.
A: There will be a short downtime during the transition window from 4 pm Friday, June 5, to 8:30 am Monday, June 8.
A: The conversion is scheduled for Monday, June 8, and should be completed by 8:30 am.
Login & Access
A: In most cases, continue to access online banking using your existing username and password. You may be required to reset your password or complete a one-time verification process upon first login.
A: You can use the “Forgot your password?” or “Forgot/Unlock Login ID” options. For additional support, click here to submit an inquiry. Choose “online banking support” from the drop-down menu. To speak with a representative, call 866-418-9219 or visit your local CCNB branch.
A. If you receive a security notice/violation message when you log in via your mobile phone, it most likely means you're using the old app. Please download the new app (links at the top of this page) and sign in using your username and password. Once installed, you can delete the old app from your device. Contact us if you need further support. We'll be happy to help.
Mobile App
A: Yes! A new mobile app will be available for download from the Apple App Store and Google Play Store starting Monday, June 8th.
Security
A: Yes, the new platform includes enhanced security features such as multi-factor authentication and state-of-the-art fraud protection.
A: Yes, you may be prompted to verify your identity during your first login.
Statements & Documents
A: Yes, your prior statements will remain accessible in the new system.
Support
A: Our customer support teams will be available during normal business hours. For additional support, click here to submit an inquiry. Choose “online banking support” from the drop-down menu. To speak with a representative, call 866-418-9219 or visit your local CCNB branch.
You're continuing to another website.
You're continuing to another website that Coastal Carolina National Bank doesn't own or operate. Its owner is solely responsible for the website's content, offerings and level of security, so please refer to the website's posted privacy policy and terms of use.
CCNB cares about your security. Please be advised, electronic mail is not secure and confidential, and confidential or personal information should not be communicated in this manner.
